Payment and Registration

Solution Graphics

Q: How can I pay for my purchase?

A: We currently accept PayPal, however, you do not have to have a PayPal account in order to pay for your purchase. PayPal offers the ability to make payments using a variety of different credit/debit cards without actually signing up for an account.

Q: Do I have to register an account in order to purchase from you?

A: No. We do not require you to create an account in order to purchase our items.

Refunds and Returns

Q: If I am unhappy with my purchase may I get a refund?

A: Due to the digital nature of our products and the fact that they can not be "returned", we are unable to provide refunds. Before placing an order we ask that read each product description carefully to make sure you fully understand what you are purchasing (file types, number of images etc.). We also ask that you read our full Terms of Use. With that said, in the event that you are ever dissatisfied with any purchase, please contact us and we will do our best to correct any issue you may have. Your satisfaction is very important to us!

Q: If I purchased a file and can not figure out how to open it or do not know how use it can I get a REFUND?

A: It is assumed when you place an order that you have a basic understanding of how computers and image files work. We will always try to help our customers with any issues that may arise but we ask you to understand that due to the wide variety of computers, operating systems and design programs we are unable to give extensive tutorials on how to use any of our products. Please see our Technical Issues and Trouble Shooting of this FAQ. If you are unsure of how to use our products to create something specific we suggest using Google to search for tutorials for the specific design program(s) you will be using.

Q: What happens if I accidentally order the same product twice? Can I get a refund?

A: In this case we can allow you the option to choose another product, of the same price, in place of your duplicate item. If this happens please contact us and we will help you resolve the issue ASAP.

Product Delivery

Q: How will I receive my purchased products?

A: Please keep in mind that we do not sell any tangible products. All of our products are digital. You will be sent an email upon successful order and completed payment that contains download links for each item purchased. Your order will be emailed to the email address that you have on file with PayPal so please make sure that your information is up to date.

Q: I did not receive an email containing my download links. What should I do?

A: You should receive an email immediately after a successful order and completed payment. If you do not receive an email within 10 minutes please check your spam folder. If your order isn't in your spam folder please contact us with your name and order number and we will resolve the issue ASAP.

Q: I am having trouble downloading my purchased files, what should I do?

A: If you are using Internet Explorer we suggest downloading the files using Mozilla Firefox as your internet browser. If you still have trouble please contact us and we will help you resolve the issue ASAP.

Q: How do I open my files once they have been downloaded?

A: All of our products are contained in .zip folders. In order to use your products you must "unzip" them first. To do this locate the downloaded .zip folder, right-click the folder, click Extract All, and then follow the instructions.

Q: What image formats will receive?

A: All clip art files, unless otherwise stated in the description, are delivered to you as both JPEG files (with white backgrounds) and PNG files (with a transparent backgrounds). All files are created at high quality 300 dpi and are print ready. Digital paper packs contain JPEG image files only.

Q: Can I purchase EPS and AI files?

A: No, at this time we do not sell EPS or AI files.

Q: Can I re-size the clip art?

A: All of our clip art is generously sized and can be easily decreased in size as needed. Please keep in mind, though, that since we provide JPEG and PNG images only, increasing the size of any image may result in loss of quality.

Product Licensing

Q: What is Commercial Use License. Will I need to purchase one?

A: A Commercial License allows you to use our product(s) on items that you will create with intent to sell/profit from. Unlike many other clip art sites, all of our products include a full Commercial Use License at no additional cost to you.

Q: What are the usage restrictions on each product?

A: Please see our full Terms of Use for information on product restrictions.

Q: Can I resell the products I purchase from you?

A:  No. You may not resell any product(s) purchased from our site "as-is" or altered. You must create a new product of your own using our product(s) in order to be able to use it commercially. For further clarification please see our Terms of Use.

Q: Are there limitations on free products?

A: From time to time we like to offer small items to our customers totally free. We call these "freebies". Unless otherwise noted, all "freebies" include a free Commercial Use License and you are free to use them on any items created for resale as long as you agree to abide by our Terms of Use.

Technical Issues and Trouble Shooting

Q: I have completed payment using PayPal but my order says it is still pending and I have not received my download links. Why?

A: If you do not have sufficient funds in your PayPal account, PayPal will request money through your backup funding source. This process may take 3-5 days to complete and clear. In this case once the payment has cleared your download links will be sent to you automatically.

Q: I have downloaded and unzipped my files and they are missing or corrupted. What can I do?

A: Delete the downloaded files from your computer as well as from your recycle bin. Download the files again from your email try them again. If this does not work please contact us and explain in detail what's issues you're having. We will then contact you and correct the issue ASAP.

Q: When I open the PNG images in my design program they have a black background. Why?

A: All of our PNG files have transparent backgrounds. Some programs, such as MS Paint, do not support image transparency so you will not be able to open the files and have the program read them correctly. Any photo editing or graphic design program as well as Word, Excel, PowerPoint, and Publisher do support transparency and will be able to open the images correctly. Also keep in mind that it is always best to open an image with your program's OPEN or IMPORT function. Dragging and dropping or copy/pasting a PNG file into your program may also result in the file having a black background.

Q: When I open the images they have a white background. I need an image with a transparent background. What should I do?

A: Once your files are downloaded and unzipped you should see two folders inside of the main folder that you have unzipped. One folder will be titled JPEG. The images in this folder are placed and flattened onto a white background. The other folder will be titled PNG. The images contained in this folder have transparent backgrounds that allow them to easily be layered and placed over other images/backgrounds.

Q: When I print the images they vary slightly in color from what I see on my computer monitor. Why does this happen?

A: We try to accurately represent the colors we use as best as we can in each listing, however, due to monitor calibration and printer variations colors may vary slightly from what you see when working with the images on your computer screen.

Q: I'm having problems when I attempt to print the images. What should I do?

A: In most cases we find that failure to print results from improper settings of a program or your actual printer. We will always make an attempt to help you with any issue that arises but we ask you to understand that since we may be unfamiliar with the programs and types of printers that you may be using, we are limited in our ability to help you troubleshoot this issue. We advise you to check all of your program and printer setting and try again.

Cant find the answer you're looking for? Feel free to contact us!